Trilogy Pools is setting a new standard in the pool industry warranty process.
In addition to using the very best raw materials, the entire process of building your pool is tracked-right down to the installation in your yard.
We even keep a piece of your pool on file should we ever need to refer to this on a materials dispute with one of our vendors.
Unlike many other fiberglass and vinyl liner manufacturers, you will find no small print in our warranty that leaves you hanging if the raw materials are in question.
We will have the original pool cutout, along with our extensive quality report, that will validate all raw material.
In this way, we will quickly resolve any dispute with any of our suppliers.
Our ISO 9002 certified vendors are also aware of the level of commitment we give to documentation of our manufacturing process and they back each batch with their own independent certificate of analysis.
Some might call this an overkill; we think its a lot like insurance-you don't need it until you need it.
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Let's discuss the warranty process.
Warranty Documents arrive to your home a few days before your pool is scheduled to be delivered.
We keep as a permanent record the pool skimmer cutout along with the warranty and quality control documents.
If you ever contact your dealer or the plant about a warranty claim, be sure to refer to your pool's serial number on the warranty document.
It is through this level of accountability that The RTR Group is leading the industry and better serving our customers.
When you buy a Trilogy Pool, it is not manufactured in one of several shell corporations, like others-there is only one company to deal with and we are committed to backing each and every pool we sell.
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